FAQ

At Dollhouse Clothing, we strive to make every shopping experience satisfactory for our customers. See below for answers to questions regarding shipping, returns, and other inquiries.

 Ordering & Payment

I'm in love with an item, but it's out of stock on the site. What should I do and how often do you restock?

Good news! We get new items frequently, especially our most popular items. You can be notified by email by sending us an email to Info@dollhouseclothing.ca Once the item is restocked, you’ll be notified right away.

 

I am an international customer and I am not sure how much I'll be charged for a purchase.

Dollhouse Clothing is proud to service our customers from all over the world! All pricing on our site is in USD, the conversion rate would depend on your issuing credit card company being used on the transaction.

 

What payment methods do you accept?

Dollhouse Clothing offers a variety of payment options. We accept Visa, MasterCard, Discover and American Express cards. For Canadian customers we also accept Interact E-Transfers. Please email Info@DollhouseClothing.ca for more information. 

 

I placed an order, but never received a confirmation email.

If you do not receive an email from Dollhouse Clothing within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email for assistance to update your order.

 

How do I change or cancel my order?

We’re super quick at processing orders to make sure that you receive them as soon as possible. You can change your order as much as you like before you click “Checkout” but after this point you will be unable to make changes to your order. Keep in mind our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed. All sales are final.

 

 How long after I place my order will it ship?

Orders are shipped Monday through Friday, excluding weekends and holidays. It may take as soon as 24 hours for an order to be processed or up to 7 business days . Kindly note shipping may be delayed by our verification team if confirmation is needed for the order. 

 

I placed an order, but haven't seen any movement from Dollhouse Clothing. What's going on?

There are several reasons why your order may have been delayed. Either your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.

 

Shipping

What company does Dollhouse Clothing use to ship packages?

We offer Canada Post Priority mail, both domestic and internationally. Our expedited shipping is processed with FedEx.

 

How long does it take to ship internationally?

It usually takes 5-10 business days to arrive in your country however, in some instances, delivery may be delayed depending on your country's customs. 

 

Do you refund shipping fees?

Shipping fees are non-refundable. 

 

How do I know my package has shipped and is on its way?

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is leaving the warehouse, you will receive another automatic email with shipping information.

 

How can I track my package ?

In your shipping confirmation email, you'll get a link to the tracking history. From there, you can monitor your package's progress until it's delivered to your door. Visit Canada Post or Fedex and enter the tracking number emailed to you.

 

I placed an order two weeks/a while ago and just realized I've been getting several emails and missed calls from Dollhouse Clothing … What's going on?

In the event we need to verify your order or need to contact you regarding your order in general, we will attempt to call and email you. If we are unable to reach you several times after 7 business days, we will cancel your order and issue you a refund. If you notice a message from Dollhouse Clothing via phone or email, please call us back as soon as possible to avoid having your purchase cancelled.

 

I got my order, but an item is missing/defective/not what I ordered. What do I do?

Once you receive your order, thoroughly check your delivered items immediately. If you believe an item is missing/defective/not part of your order, you must contact our customer care department within two days of receipt and let us know.

 

Size Guide

I'm an international Doll . How do I find out what my size is?

To accommodate our customers around the globe, we provide a detailed Size Guide for our Dolls to reference. 

 

 

Don't see your question answered? Shoot us an email at Info@DollhouseClothing.ca with your order number in the subject.

 

Happy shopping! 

XOXO